Jump to content

Welcome to Nexus Forum Boards
Register now to gain access to all of our features. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more. If you already have an account, login here - otherwise create an account for free today!
Photo

Item Insurance Claim Process


  • Please log in to reply
No replies to this topic

#1
Wapz

Wapz

    Admin

  • Administrators
  • 566 posts

Hi,

 

To ensure streamline process and as we want to improve our service based on your feedback. Please make sure to go through the details below:

 

  • Item Insurance can only be obtained via rewards
  • Item Insurance (weapon,armor) must be in bag # 1 if it needs to be used
  • It only works on a 1:1 ratio
  • It works on both Wipe and Item Destroyed
    • In Wipe cases, the weapon/armor must be left in bag#1
  • The type of insurance works on the lesser type (Type B is applicable on Normal Weapons too)
  • Our time frame will be from 0-4hours standard process.

 

How to claim insurance

 

Kindly fill out this link: https://www.jotform....insurance-claim

 

**note: there are cases that we do not receive forms due to hosting server error on Jotform's end. Please help us to be reminded that you have a pending claim by doing a follow up if the timeframe above exceeds without any acknowledgement

 

Thank you


All the best,

Wapz

 

FB_IMG_1464962513560.jpg