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Item Insurance Claim Process

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To ensure streamline process and as we want to improve our service based on your feedback. Please make sure to go through the details below:


  • Item Insurance can only be obtained via rewards
  • Item Insurance (weapon,armor) must be in bag # 1 if it needs to be used
  • It only works on a 1:1 ratio
  • It works on both Wipe and Item Destroyed
    • In Wipe cases, the weapon/armor must be left in bag#1
  • The type of insurance works on the lesser type (Type B is applicable on Normal Weapons too)
  • Our time frame will be from 0-4hours standard process.


How to claim insurance


Kindly fill out this link: https://www.jotform....insurance-claim


**note: there are cases that we do not receive forms due to hosting server error on Jotform's end. Please help us to be reminded that you have a pending claim by doing a follow up if the timeframe above exceeds without any acknowledgement


Thank you

All the best,